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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful. More information can be found in the Help menu of Supertree and Sensitivity.

Installation

What are the system requirements ?

How do I start the programs ?

How can I uninstall Supertree and Sensitivity from my computer ?

Troubleshooting

Where can I find some tips on using the programs?

How can I troubleshoot problems?

What about that Excel error "macro error at cell A4" ?

Why does Excel say that "this workbook contains a type of macro that cannot be disabled?"

Why could a non-English language version of Excel open the file "supermacro.txt" but not run it as a macro?

You may obtain further technical support by telephone at (650) 233-6213 and by e-mail at pmcnamee@smartorg.com.

What are the system requirements?

The minimum hardware requirements are: 

Windows 95, 98, 2000, NT, XP, Vista, 7, 8, or 10 
8 megabytes of RAM 
3 megabytes of free space on the hard disk

When installing the program, it is best to follow the installer's suggestion and install Sensitivity and Supertree on the c: drive and in a folder called c:\super95.

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How do I start the programs?

Go to the Start menu at the bottom of the Windows screen, choose Programs and the folder Supertree 95 and select the Supertree or Sensitivity icon.

To create an icon to start the programs on the desktop (or elsewhere), choose Programs from the Start menu and double-click on the Supertree 95 entry to open the folder. Select the Sensitivity icon and choose Copy from the Edit menu. Go to the location in which you want to place the icon and Paste. Repeat for the Supertree icon.

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How can I uninstall Supertree and Sensitivity from my computer?

If for some reason you wish to remove Supertree and Sensitivity from your computer, use the Add or Remove Programs function from the Control Panle of your computer.  If you have an older version of Supertree, you man need to use the following procedure:

Open the Windows Explorer.

Select the super95 folder in HD(C:).

Choose Delete from the File menu.

Open the \Windows\Start Menu\Programs folder, select the Supertree 95 folder, and choose Delete from the File menu.

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Where can I find some tips on using the programs?

Some tips on the use of the programs can be found in the file "Tips and Troubleshooting" in the Tutorials section of this website.

If you have any tips, please send them to us at pmcnamee@smartorg.com, and we will include them in updates to this site.

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How can I troubleshoot problems?

The best way to troubleshoot problems with the programs is to consult the Help menu in the programs.

Some troubleshooting hints can be found in the file "Tips and Troubleshooting" in the Tutorials section of this website

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What about that Excel error "macro error at cell A4"?

When Supertree or Sensitivity interfaces with an Excel workbook, it writes a set of instructions in a macro called supermac.txt. When a macro error occurs it is almost always because one of the node names (Supertree) or variable names (Sensitivity) does not correspond to a range name in the workbook. The macro error can also occur if the result name for the endpoint node (Supertree) or model (Sensitivity) does not correspond to a range name in the workbook.

When the macro error occurs, Excel remains open and you can troubleshoot the problem immediately. 

Switch to Excel and to the supermac.txt window. 

Click on the cell A4 (or whatever whatever cell the error message indicates.)

From the Tools menu, choose Macros from the Macro option, and click the Step Into button. A dialog box will show you the complete contents of the cell.

Click the Evaluate button repeatedly until you see the error occur. This will identify the mistaken entry for a range name.

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Why does Excel say that "this workbook contains a type of macro that cannot be disabled?"

Microsoft has recently created safeguards against malicious code appearing in the form of macros that are attached to documents or spreadsheets. Supertree and Sensitivity interface with Excel using a macro, and the message reflects a conflict between the programs and the security settings.  The solution to this problem can be found in a file in the tutorial section.

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Why could a non-English language version of Excel open the file "supermacro.txt" but not run it as a macro?

When Supertree or Sensitivity interfaces with an Excel workbook, it writes a set of instructions in a file called supermac.txt. This file contains a set of instructions which are run as a macro.

Microsoft Excel is apparently not consistent in how it determines the separator (usually a comma, but in some regions a semi-colon) used in macros. If the macro does not run at all, try changing the List Separator entry  to a comma (,) in the Regional Setting Control Panel of Windows.

For further information, see the file linked to "Problems with non-English language versions of Excel and Windows" in the tutorial section.

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Supertree  and Sensitivity  are trademarks of SmartOrg, Inc. All other products mentioned are registered trademarks or trademarks of their respective companies.

Questions or problems regarding this web site should be directed to pmcnamee@smartorg.com .
Copyright 2009  SmartOrg, Inc. All rights reserved.